Workspaces
  • 07 Apr 2025
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Workspaces

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Article summary

Workspace

A Workspace represents a tenant within the multi-tenant SaaS environment. It is a logically isolated environment where a company’s tenant data, configurations, and users are managed independently from other tenants. Workspaces are logical tenants that are initially created by the SaaS platform administrator. Upon creation, the platform admin assigns a main administrator to the workspace. This assigned administrator is then responsible for customizing and configuring the workspace to reflect the company’s branding as well company’s access control settings for the users. Information about the Workspace configuration and branding can be found in Settings.

Upon creating a workspace, the Platform Administrator is required to configure the services that will be available to the workspace users. This configuration is done through the workspace subscription, which is described in Subscription

The SaaS Administrator can create and manage multiple subscriptions for a single workspace. The detailed information that the SaaS Platform Administrator configures for each workspace includes the following:

Field

Description

Workspace domain

The unique subdomain assigned to the workspace. This is the URL used to access the workspace

Workspace admin email

The email address of the main administrator responsible for managing the workspace.

Note: Upon being assigned, the workspace admin receives an email or SMS with instructions to activate their account.

Main Company

The company under which the workspace is registered or associated.

Note: This information is inherited from the main company which owns this tenant

Country

The country in which the workspace primarily operates.

Timezone

The default time zone used within the workspace.

Note: the users of the workspace can set their own local timezone

Language

The default language for the workspace interface and communications.

Data center location

The deployment environment for the workspace.

Workspaces have different statuses that reflect their current state in the system. These statuses help administrators manage availability and access:

  • Active: The workspace is fully operational and accessible to its users.

  • Suspended: The workspace is temporarily disabled; users cannot access it until it's reactivated.

  • Terminated: The workspace is permanently deactivated and cannot be restored or accessed.


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