---
title: "User not found"
slug: "user-not-found"
updated: 2022-02-16T11:26:57Z
published: 2022-02-16T11:26:57Z
canonical: "docs.agilenow.io/user-not-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agilenow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# User not found

![image.png](https://cdn.document360.io/06417a5c-658f-4a8a-ad57-27f6e06c9e0d/Images/Documentation/image%2827%29.png) If the user has been [configured properly from lifetime](https://agilenow.esystems.fi/docs/manage-users-and-applications-in-teams) There are two possbile root causes

**User has no team assigned and because of this he isn't getting access right information**

**Sychronization has not been done for AgileNow after assigning the user from lifetime** Log in to AgileNow and open settings page here you set the synchronization time, after that click update

          Manual Sync of users after edits

          

When you have made changes to users/teams/applications in LifeTime and need the details synced immediately, you can do so by manually running the following timer:

Module:: AgileNowDevOps_BL Timer:: SyncEnvironment

![image.png](https://cdn.document360.io/06417a5c-658f-4a8a-ad57-27f6e06c9e0d/Images/Documentation/image%2828%29.png)