Subscription apps and roles and how to synchronize them in Agile.Now

Synchronization of Subscriptions

• When Synchronization Occurs:

  • Synchronization happens whenever a new subscription is added to a workspace or an existing subscription configuration is edited.
  • The process is automated and typically occurs once a day, activating or disabling subscriptions and additional services as needed.

• Impact of Synchronization:

  • Synchronization ensures that the workspace reflects the current state of its subscriptions.
  • It is crucial to understand that changes in product structure, modules, features, or additional services do not automatically trigger an update in the workspace configuration.

Best Practices for Subscription Management

• Regular Review and Updates:

  • Keep the subscription details up-to-date, and review them regularly to ensure they align with the current offerings and customer needs.

• Testing Before Implementation:

  • Before implementing changes in the production environment, test them in a controlled environment to understand their impact.

• Understand the Synchronization Process:

  • Be aware that synchronization does not automatically reflect changes in product structure or additional services. Manual updates may be required.

Conclusion

Effective management and synchronization of subscriptions in Agile.Now are key to providing a seamless SaaS experience to customers. Understanding how subscriptions interact with workspaces and the importance of regular synchronization helps in maintaining accurate and relevant access to the software products. Stay proactive in managing subscriptions to ensure that your offerings remain competitive and aligned with customer expectations.