Troubleshooting guide

At times, you may encounter scenarios where your Agile.Now license has expired or you're facing other licensing issues. In such situations, it's possible to manually update or install your license. This article provides a step-by-step guide on how t...

Introduction Installing Agile.Now application within the same infrastructure demands careful handling of the " AuthenticationTokenKey " value. Maintaining consistency with this key across installations is paramount to prevent authentication errors ...

Introduction How to find out possible error situations in the webhook installation? Webhook settings If the webhook integration does not work as expected, the first thing you should check is that the callback url and the authentication key are co...

Introduction The article talks about troubleshooting AgileNow. A debug mode has been added in the Agile.Now builder and the developer can see all of the information in the service center general log and/or the error log. Troubleshooting Set the d...

If you change the database structure, you may get an error similar to the one below. How to fix this problem? Open the service centre "Agile.Now builder" application and then start the module "AgileNow_Service" Towards the bottom, look for ...

If we need to restart the Listener Service. 1º - We go to the Service Center to the Monotering tab. 2º - The second step we have to do is go to Process and look for the name of AN_Listener in the List and see how many active instances we hav...

Addressing Release Plan Stagnation If you encounter a situation where your Agile.Now release plan appears to be stuck and unresponsive, Agile.Now provides a solution with an automatic timeout feature. However, you also have the option to take matte...

If the user has been configured properly from lifetime There are two possbile root causes User has no team assigned and because of this he isn't getting access right information Sychronization has not been done for AgileNow after assig...

If you get the following error when you uploading the Agile.Now Probe application in the OutSystems service center. You can remove the existing Agile.Now Probe application from the system and then uploading the application to the system again. ...